Singapore, Singapore
Application due: November 08 2023


Sales Operations Officer (Customer Service & Supply Chain)

Are you passionate about customer service? Enthusiastic about supply chain management? And do you like to communicate with a lot of different stakeholders? If yes, you might be our new colleague!

For our location in Singapore, we are looking for a:

Sales Operations Officer

 (Customer Service & Supply Chain) 

In this role you are actively supporting Animal Nutrition sales activities in Asia Pacific, by coordinating the order process, supply chain planning and logistics.

Work assignments

  • Order handling including invoicing and documents
  • Coordination/communication with sales and customers
  • Handling of payment methods (CAD, Letter of Credit etc)
  • Shipping/transport booking including documentation and approving of invoices
  • Handling of customer returns
  • Submit and follow up bonus and agent commission
  • Entering, investigate and follow up on customer complaints and internal deviations in accordance with the procedures
  • Update and work with customer related information in CRMIS
  • Create credit invoices
  • Follow up on overdue payments and credit limits with open orders
  • Planning – to make local warehouse replenishment plan in accordance with sales forecast, safety stock requirement and current inventory level.
  • Order Processing - from order entry to fulfillment for imports of transfer orders for warehouse replenishment.
  • Inventory management – to optimize local inventory level while fulfill customer requirement.
  • Vendor management – to setup KPI for Japan warehouse and transportation providers and follow up their monthly performance.
  • Project – to lead or participate on local logistics vendor selection, SC optimization projects and tolling production coordination if applied.
  • Reporting – to create and analyze transfer order, local inventory, freight and other costing reports.
  • Complaint handling – to report the customer complaints to related stakeholders on finding root cause, creating corrective actions and providing preventive actions
  • Support AN sales activities from Perstorp office site


  • Minimum 3 years experience in customer service and/or supply chain management
  • Excellent knowledge of English is required and a second foreign language desired (Mandarin is preferred)
  • Microsoft Office and ERP (data entry) skill set, SAP is a plus
  • Knowledge of the complaint handling system
  • Knowledge of Order to Cash processes
  • Work well under pressure whilst upholding a positive can-do attitude, in a busy environment
  • Be able to work as part of team with oversea / domestic colleagues
  • Customer oriented, prepared to take extra mile for customers
  • Understand local rules and regulations regarding warehouse, logistics and customs.

Antoinet Heuver

HR Director Animal Nutrition

+31 416 744 194

Contact me