Customer Service
Perstorp, Sweden
Application due: September 29 2019

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Customer Service Officer

For over 130 years, Perstorp has worked to improve the daily lives of millions of people around the world with innovative chemistry. Today we have an annual turnover of 11 billion SEK and have 1,500 employees worldwide, in Asia, Europe and North America. Our specialty chemicals make everything from cars to computers, from sails to shoes, lighter, stronger and safer. Every aspect of our corporate culture is infused with our core values of focused innovation, reliability and responsibility.

We are now recruiting a Customer Service Officer to our team in Perstorp. This is a temporary position for 12 months.

About the position
You will be part of a team that works globally, both with European countries but mainly outside Europe, such as Middle East, Asia and America. We are circa 30 Customer Service Officers in the team with different ages and background. This contributes to a stimulating work environment where we share energy and support each other.

You will primarily work with order entry, transport booking and export document creation for the global market. In our work no day is the same. Most requests come via email but you also manage part of your work over the phone.  During a normal work day you will have contact with both internal and external stakeholders.

The work itself is characterized by being high paced and at times very intense. During a normal work day you will need to solve varying disturbances. For example; the customer might not have right credit limit so you need to contact the sales department, the supply at a specific production site is to low so you need to get in contact with another site, take care of transportation issues with oversea carriers and much more.  

During your first 1-2 months you will undergo our introduction program. You will be given a mentor, get to know our processes, systems and the normal work flow during a day. When you are ready you will manage your own accounts that you will be responsible for. 
This is a temporary employment for up to 12 months.

Who are you?

The most important factor for us is your personal traits and attitude. You should have an interest in providing service and support while being business minded. Maybe you have experience from logistics and service and/or educational background within Supply Chain or Customer Service? Previous knowledge in export is an advantage.
We are looking for a colleague with a “can do” mentality, nothing is impossible for you and you take pride in delivering on your promises. You are structured, solution oriented and a true team player that can cope with stress.
You are fluent in English. 

To be successful in this position you should also feel comfortable with learning and managing different computer software. If you have worked with SAP or AS400 it is a plus, but not mandatory. 

Additional information
We are working with continuous selection so please send us your application as soon as possible. 
For more information about the position contact Liv Winterberg at +46435788245
Start date: As soon as possible
Employment type: Temporary employment for up to 12 months.
 
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William Wallin

HR Officer

+46 40 6358882

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