Customer Service
Kuala Lumpur, Malaysia


Sales Operations Officer

For our location in Kuala Lumpur, we are looking for a:

Sales Operations Officer
(Customer Service & Supply Chain)

In this role you are supporting Animal Nutrition sales activities in Asia Pacific,

Work assignments

  • Shipping/transport booking including documentation and approving of invoices. Managing transport by road/sea.
  • Order processing from start to finish for APAC region
  • Coordination/communication with the sales team and customers
  • Update and work with customer related information in CRM
  • Create credit invoices
  • Follow up on overdue payments and credit limits with open orders
  • Inventory management – to optimize local inventory upon customer requirement.
  • Project: to lead tolling production planning and forecasting coordination.
  • Reporting – to create and analyze transfer order, local inventory, freight and other costing reports.
  • Complaint handling – to report the customer complaints to related stakeholders on finding root cause, creating providing corrective actions and preventive actions
  • Support AN sales activities from Perstorp office site


  • Minimum 3 years of experience in customer service and/or supply chain management
  • Excellent knowledge of English and Mandarin
  • Microsoft Office and ERP (data entry) skill set, SAP is a plus
  • Knowledge of SalesForce
  • Knowledge of the complaint handling system in SalesForce is a plus.
  • Knowledge of Order to Cash processes
  • Work well under pressure whilst upholding a positive can-do attitude, in a busy environment
  • Be able to work as part of team with oversea / domestic colleagues
  • Customer oriented
  • Understand local rules and regulations regarding warehouse, logistics and customs.


Who are we?

For more than 140 years, Perstorp has been working to improve the daily lives of millions of people around the world with innovative chemistry. With 1,350 employees worldwide, we generate an annual sales of SEK 14.9 billion. Our Specialty Chemicals make everything lighter, stronger and safer from cars to computers and from sails to shoes. Every aspect of our corporate culture is imbued with our core values: care, focused innovation, reliability and responsibility.

Within the Business Unit Animal Nutrition Perstorp is producting feed additives products. Feed plays a vital role in all animal production systems. It can be as high as 70% of all costs related to farm management. That is why we are so passionate about helping our customers to optimize their feed and feed raw materials and by extension the performance and well-being of their animals. Perstorp has almost 60 years of experience from developing innovative solutions for the agricultural industries.

What do we have to offer?

We have a challenging position, where there is plenty of room for personal development. An excellent work life balance and a competitive salary and benefits, but above all great colleagues!


If you recognize yourself in the above description and you are ready for a new challenge, we would like to talk to you. Do you want to know more before you apply? Please contact Gidian Siteur, Customer Service Manager, [email protected]