Customer Service Associate Mumbai

At Perstorp, we believe in improving everyday life – making it safer, more convenient and more environmentally sound. Founded in Sweden in 1881, our focused innovation builds on more than 140 years of experience, representing a complete chain of solutions in organic chemistry, process technology and application development.

Currently we are looking for a process orientated and dedicated customer service professional to support our order to cash process. 

This role will be part of our customer service team, based in Mumbai. The incumbent needs to work from office. 

Role: 

• Own order to cash process. 
• Amendment in the orders
• Updating change in the shipping schedule
• Proactively updating the current document status.
• Scrutinizing the LC drafts
• Shipping lines (Coordination & Communication) outside India
• Sending BL/Shipping instructions to forwarders & shipping line
• Banking- Scrutiny: LC draft scrutiny – Local & global customers.
• Checking - Final LC transmission on bank portal
• Preparing the collection letters on the bank portal
• Presenting documents against LC
  

Requirement:

• Graduation in any stream, with PG Diploma in Export/Import or Supply Chain Management is preferred. 
• 5-7 years’ experience in independently handling Export/Import Order Management with good knowledge of its documentation in Chemical industry.
• Excellent communication skills, fluency in written and spoken English. 
• Conversant with SAP sales & distribution module and use of MS Word, Excel & PPT
• Knowledge of all export and import related documents.
• Customer complaint handling.
• Data management with accuracy and data analysis