A long-term perspective and responsibility are important ingredients when Perstorp forms relationships with the interested parties the company comes into contact with. Good communication with all parties is also a priority.

SGood and responsible relations with all interested parties are of the greatest importance for Perstorp, and a long-term perspective is central. The Group’s three core values of focused innovation, reliability and responsibility play an important role in the relationships Perstorp builds with the outside world. Good communication with stakeholders is essential and adheres to the Group’s four basic principles for communication: active, open, correct and comprehensive.

Customers
The Perstorp Group has a broad product portfolio and broad geographical distribution among the customer base. There is therefore no significant dependence upon one specific customer. The Group’s ten largest customers account for around 25% of net sales. Around 800 customers make purchases in excess of SEK 1 million each. Customer relations shall
be characterized by a long-term perspective and Perstorp strives to be a reliable partner that takes responsibility for processes and its own actions in order to create customer loyalty.

Agents & Distributors
Perstorp works with agents and distributors in over 60 centers throughout the world who act as Perstorp’s representatives in areas where the Group does not have its own sales office.

Suppliers
The Perstorp Group strives for long-term relationships with its suppliers. Long-term contracts are signed with several suppliers of the largest volumes of raw materials. For relations to succeed, suppliers must share Perstorp’s views on the en­vironment, health and safety.

Industry organizations
The Perstorp Group monitors events at the national and international levels in the area of chemical product safety. At the national level, the company participates in the Swedish Plastics and Chemicals Federation. At the international level, the company participates in various sector groups in CEFIC, the European Chemical Industry Council, as well as other industry
associations. A Perstorp employee is the chairman of the sector group for issues relating to formaldehyde, FormaCare.

Competitors
In accordance with the Group’s Code of Conduct, Perstorp shall be a strong but fair competitor, acting within the law and not participating in illegal industry co-operation. Pers­torp has a Competition Policy that includes legislative requirements relating to competition issues, as well as Perstorp’s ethical rules applying to these matters.

Schools & universities
Contacts with schools and universities are important for the Perstorp Group, not least to support long-term recruitment efforts. The Group operates its own high school in Perstorp Municipality.

Society
Major information campaigns for the public have been conducted in recent years at several of the Group’s production units with regard to legal requirements and regulations for measures to prevent or limit the consequences of serious chemical accidents (Seveso Directive). In accordance with this legislation, Perstorp has also submitted safety reports to the authorities and updated them both every fifth year according to prevailing law and in conjunction with new permit applications. These requirements affect several of Perstorp’s production units in Europe.

Questions and complaints from the public are registered and addressed in accordance with procedures in the management system (ISO 14001). 

A large chemicals company has many contacts with authorities in matters relating to the external environment, the work environment, fire safety and product care. In emergency situations, the authorities are contacted immediately, and their advice and instructions are followed.

In 2007 none of the Group’s units needed to pay any environmental penalties or corresponding fines, or fines for breaking any other laws or statutes.