Customers
Perstorp strives to establish long-term relations with customers and considers that an open and honest dialogue forms the right foundation.Customer satisfaction is measured annually in surveys to help follow up and improve the level of service experienced by customers. Perstorp checks to see that deliveries are correct and that complaints are dealt with effi ciently and quickly.

Suppliers
Th e long-term view is essential in relations with suppliers. Perstorp requires that suppliers share Perstorp’s views on the environment, health and safety. The company’s Code of Conduct forms the basis for assessments of new suppliers.

Industry organizations
Perstorp is active in a number of industry organizations on the national and international level, including the Swedish Plastics and Chemicals Federation and CEFIC at EU level.

Competitors
Perstorp’s Code of Conduct states that all departments and employees must be aware of, and act in accordance with, the company’s competition policy that covers the legislative requirements and the company’s own ethical rules applying to this matter. This means that Perstorp must be a strong but just competitor.

Co-operation with schools and universities is important for Perstorp’s long-term recruitment initiatives. Each site therefore works together with local schools.

Information to the general public
Open and honest communication is important for a responsible citizen such as Perstorp. The Group provides environmental information to the general public in its reports, via the mass media and Internet and in various brochures.

Open House & study visits
Open House activities are organized regularly at a number of the Group’s sites for employees’ families and local residents. Perstorp’s sites also regularly receive visits by various interest groups including universities, colleges, politicians, companies, pensioners and various kinds of associations.

Complaints
Questions and complaints from the general public are registered and addressed in accordance with ISO 14001 management system procedures. In 2009 the Stenungsund site received three complaints concerning noise related to fl aring. The Pont-de-Claix site registered three complaints concerning noise and odors from the TDI process. The Zibo site paid a fine connected to a waste water overflow.

Authorities
Perstorp submits safety reports and risk assessments to the authorities in accordance with current legislation. Th e production sites provide information about their activities to the general public at regular intervals.